Terms & Conditions

Kwik Tan Promotional Terms and Conditions

Free Tanning Weekend

26th – 28th April

Terms and Conditions apply. Free Tanning Event is only applicable at participating salons. Visit Kwik Tan between 26^th – 28^th April 2024 and receive 8 minutes on a lie down unit or 6 minutes on a stand unit. Offer can only be claimed once, per day. Cannot be used in conjunction with any other offer or promotion or if the offer has already been received. No cash alternative is available. Customers must be aged 18 and over.

Participating salons:

• Staines
• York
• High Wycombe
• Croydon
• South Shields – King Street
• Middlesbrough
• Dartford
• Eastbourne
• Redcar
• Clifton
• Kingsheath

Lotion Sale

25th April – 1st May 2024.

Terms and Conditions apply. Subject to stock levels. Lotion Sale offer is for 20% off all full price lotion bottles between 25^th April – 1^st May 2024. Available to buy online or in salon. Customers must be aged 18 and over.

Facebook and Instagram Social Media Competition

Terms and Conditions apply. Entrants must be aged 18 or over and must have followed competition steps to be entered into the prize draw. Person tagged must be aged 18 and over. This competition will run on Facebook and Instagram. One winner will be announced via random draw on 26th April 2024. No entries after the closing date will be counted. The winner will be given the choice of where to purchase the holiday voucher from up to the value of £200, given the voucher is available at the time. The prize value is worth £200. No cash alternative is available.

Kwik Chat Customer Survey 

Terms and Conditions apply.

• Customers completing the survey in full, providing a valid email and/or mobile and opting into marketing will automatically be entered into a competition to win 100 free minutes.
• Entries after 11.59pm on the last day of each month, will be entered into the next month’s draw.
• Customers can choose if they would like their 100 free minutes on stand up or lie down sunbeds.
• The winner will be chosen at random by our third-party supplier from all eligible winners and notified within 7 days of the closing date. We will contact customers via email/sms/in salon.
• If the winner cannot be contacted within 7 days of the closing date, we reserve the right to choose another winner from all eligible entries.
• Employees are not eligible to enter this competition.
• The 100 free minutes have no cash value, are non-refundable and/or transferable.
• We reserve the right to withdraw the offer should any abuse and/or misuse of minutes and/or facilities occur.
• As proud members of The Sunbed Association we encourage customers to tan responsibly, following the advice provided in salon and online.

Kwik Tan Standard Terms and Conditions

1. These terms
   • What these terms cover. These are the terms and conditions on which we supply goods and/or services to you through our online portal. By ticking a box or clicking to accept these terms during our registration process, you are confirming that you accept all of these terms and conditions which form the agreement between us.
   • Why you should read them. Please read these terms carefully before you agree to them. These terms tell you who we are, how we will provide products and/or services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
   • Who we are. We are:
     • Luxury Leisure, an unlimited company incorporated in England and Wales with company registration number 02448035 (Luxury Leisure); and
     • RAL Limited, a limited company incorporated in England and Wales with company registration number 01940045 (RAL); and trade as ‘Kwik Tan’.

• Our registered office is at Fifth Avenue Plaza Queensway, Team Valley Trading Estate, Gateshead, Tyne & Wear, England, NE11 0BL.
• Depending on the salon you select during the registration and order process, your contract with be with either Luxury Leisure or RAL. Please see Appendix 3 to these terms to see which entity you will be entering into a contract with depending on your choice of salon.
• How to contact us. You can contact us  by writing to us at by email at customercare@kwiktan.co.uk or by post at Kwik Tan Customer Service, Novomatic Group, Fifth Avenue Plaza, Queensway North, Team Valley Trading Estate, Gateshead, Tyne & Wear, England, NE11 0BL.
• How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us when registering for our services.
• “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. Registration Process
   • As part of our registration process, you must create a personal account and complete a registration form including a medical questionnaire which we will use to confirm your suitability to use UV tanning equipment.
   • You may not be able to complete the registration process and may be prohibited from using our facilities if:
     • you do not provide all of the information requested; and/or
     • based on your answers to our medical questionnaire you are not suitable to use UV tanning equipment.
   • In some circumstances, you may be required to attend one of our salons to complete the registration process.
   • It is your responsibility to ensure that the information provided by you during the registration process is both complete, accurate and subsequently kept up to date. We accept no liability whatsoever for any damage caused by errors or omissions in any information provided to us by you as part of the registration process or for your failure to inform us if your medical circumstances change.
   • All services (including UV and spray tanning) are available to over 18’s only. You may be required to provide a valid form of photographic identification when activating your membership in salon. Accepted forms of photographic identification are a valid and up to date:
     • Passport;
     • Photographic Driving Licence;
     • Armed Forces ID;
     • European ID card;

If you are unable to provide suitable photographic identification when requested, you may be prohibited from using our facilities.

4. Membership
   • After the registration process has been completed and you have been identified as suitable to use our facilities, you will be admitted as a member and provided with a Kwik Tan membership card.
   • You must present your membership card on every visit to our salons. Replacement cards are available for purchase from your local salon on production of valid photographic identification.
   • You must:
     • at all times comply with our Rules of Membership, as set out at Appendix 1 to these terms (and updated from time to time by notification to you);
     • keep your username and password for our online portal secure and confidential;
     • use all reasonable endeavours to prevent any unauthorised access to, or use of, our online portal; and
     • immediately contact your local salon or write to us at customercare@kwiktan.co.uk or Kwik Tan Customer Service, Novomatic Group, Fifth Avenue Plaza, Queensway North, Team Valley Trading Estate, Gateshead, Tyne & Wear, England, NE11 0BL if your membership card is lost or damaged.
   • We reserve the right to:
     • cancel your membership at any time with immediate effect if you fail to comply with clause 3; and/or
     • refuse you entry to our salons at our absolute discretion and if you fail to comply with instructions from a member of our staff you may be asked to leave the premises.
   • Your membership is personal to you and is non-transferable.
   • You may cancel your membership at any time. Please see below for our refunds policy.
   • We accept no liability whatsoever for any unauthorised use of your membership card where you fail to notify us that your membership card has been lost or stolen.
   • You are responsible for using our equipment safely and as directed. You must behave sensibly and follow any safety instructions so as not to hurt or injure yourself or others. In the absence of any negligence or other breach of duty by us, the use of our machinery, equipment or facility is entirely at your own risk.
   • In the absence of any negligence or other breach of duty by us, we are not responsible for any theft, damage, destruction or loss of your property or belongings while using our facilities.
   • We may offer you the option of storing lotion at our salons as a gesture of goodwill. Customer lotions may be stored for a maximum of 12 months at which time they will be disposed of.
5. Online Portal
   • We will use commercially reasonable endeavours to provide access to our online portal 24 hours a day, seven days a week, provided that you acknowledge that (as for every live service) emergency, planned and unscheduled maintenance will be required from time to time.
   • We do not warrant that your access to the online portal will be uninterrupted or error-free and we are not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and you acknowledge that the online portal may be subject to limitations, delays and other problems inherent in the access to such communications facilities.
6. Purchasing Minutes
   • You may purchase minutes for use in our tanning units (Minutes) directly via our online portal.
   • Our acceptance of your order will take place when we email you to confirm we accept it, at which point the number of Minutes purchased will be credited to your membership account.
   • If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Minutes.
   • Subject to clause 6.5, Minutes can only be used:
     • in the salon selected by you during the ordering process;
     • for 18 months from the date of purchase. After this time, any unused Minutes will expire and be removed from your account;
     • by the member who purchased them. Minutes cannot be shared or transferred between members.
   • Minutes are non-transferable unless:
     • you become aware that your medical circumstances have changed after your purchase and you are no longer suitable for UV tanning. In these circumstances, you may request that your remaining Minutes are transferred to another member. Please note, you may be required to product a valid medical certificate upon requesting a transfer; or
     • you can no longer use the salon for which the minutes where purchased (for example, if you have moved home). In these circumstances, you may request that your minutes are transferred for use in another salon. Please note, our pricing tariffs vary across our salons and credit may not have the same value at another salon.

All requests for a transfer of Minutes in the circumstances set out in this clause 6.5 must be made in writing to customercare@kwiktan.co.uk or Kwik Tan Customer Service, Novomatic Group, Fifth Avenue Plaza, Queensway North, Team Valley Trading Estate, Gateshead, Tyne & Wear, England, NE11 0BL.

7. Purchasing Products
   • You may order products (Products) directly via our online portal.
   • Our acceptance of your order will take place when we email you to accept it.
   • If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Product. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the Product.
   • We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
8. Our Products
   • The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images.
   • The packaging of the Product may vary from that shown in images on our website.
9. Providing the Products
   • All Products must be collected by you in the salon you selected when placing your order.
   • Products will be available for immediate collection from selected salon and you must collect them within one month of acceptance of your order in accordance with clause 7.2 above.
   • If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.
   • If you do not collect the products from us within one month after the Products are ready for collection, clause 13.2 will apply.
   • A Product will be your responsibility from the time you collect it from us and you own the Product once we have received payment in full.
10. Your rights to cancel your order
    • Your rights when you cancel an order will depend on what you have bought, whether there is anything wrong with it and when you decide to cancel:
      • If you have bought a faulty or misdescribed Product you may have a legal right to cancel your order (or to get the Product repaired or replaced or to get some or all of your money back), see clause 14;
      • If you want to cancel your order because of something we have done or have told you we are going to do, see clause 10.2;
      • If you have just changed your mind about your purchase of Minutes or a Product, see clause 10.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
      • In all other cases (if we are not at fault and there is no right to change your mind), see clause 11.
    • If you are cancelling your order for a reason set out at 2.1 to 10.2.3 below you can cancel your order immediately and we will refund you in full for any Products which have not been provided or any Minutes which have not been used. The reasons are:
      • we have told you about an error in the price or description of the Product or Minutes you have ordered and you do not wish to proceed;
      • there is a risk that supply of the Products may be significantly delayed because of events outside our control; or
      • you have a legal right to cancel your order because of something we have done wrong.
    • For most goods bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
    • You do not have a right to change your mind in respect of Products and/or Minutes which you have already started to make use of prior to notifying us that you have changed your mind.
11. Your right to cancel an order if we are not at fault and there is no right to change your mind
    • Subject to clause 10:
      • Minutes purchased are non-refundable unless you become aware that your medical circumstances have changed after your purchase and you are no longer suitable for UV tanning. In these circumstances, you may be required to product a valid medical certificate upon requesting a refund. All requests for a refund in these circumstances must be made in writing to customercare@kwiktan.co.uk or Kwik Tan Customer Service, Novomatic Group, Fifth Avenue Plaza, Queensway North, Team Valley Trading Estate, Gateshead, Tyne & Wear, England, NE11 0BL; and
      • Products purchased are non-refundable and cannot be exchanged.

12. How to cancel your order if you have the right to change your mind
    • To cancel your order, please let us know by doing one of the following (please note, it may take up to five working days for us to process your request):
      • Email. Email us at customercare@kwiktan.co.uk. Please provide your name, details of the order and, where available, your phone number and email address.
      • Online. Complete the on our website.
    • If you cancel your order after Products have been collected by you, you must return them to us. You must return the goods in person to the salon where you collected them. If you are exercising your right to change your mind you must return the goods within 14 days of telling us you have changed your mind.
    • We will refund you the price you paid for the Products and/or Minutes by the method you used for payment. However, we may make deductions from the price, as described below.
    • If you are exercising your right to change your mind:
      • where you have changed your mind about a Product you have ordered, we may reduce your refund of the price to reflect any reduction in the value of the Product, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
      • where you have changed your mind about Minutes you have purchased, we may deduct from any refund an amount for any of such Minutes used by you up to the time when you told us you had changed your mind. The amount deducted will be in proportion to the Minutes used by you, in comparison with the full value of the Minutes purchased.
    • We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
      • In the case of Products, your refund will be made within 14 days from the day on which we receive the Product back from you. For information about how to return a product to us, see clause 12.2.
      • In the case of Minutes, your refund will be made within 14 days of your telling us you have changed your mind.

13. Our rights to cancel your order
    • We may cancel your order for a Product at any time by writing to you if:
      • you do not, within one month of the Product being ready for collection, collect a Product you have purchased from us;
      • we are unable to supply the Products to you.
    • If we cancel your order in the situations set out in clause 1 we will refund any money you have paid in advance for products we have not provided (subject to our deduction of reasonable compensation for the net costs we will incur as a result if you fail to collect the Products in accordance with clause 13.1.1).
14. If there is a problem with a Product
    • How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can contact our customer service team at customercare@kwiktan.co.uk or Luxury Leisure (trading as Kwik Tan), Fifth Avenue Plaza Queensway, Team Valley Trading Estate, Gateshead, Tyne & Wear, England, NE11 0BL. Alternatively, please speak to one of our staff in-store.
    • Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

15. Price and payment
    • The price of the Product and/or Minutes (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the Product and/or Minutes advised to you is correct. However please see clause 15.3 for what happens if we discover an error in the price of the Product and/or Minutes you order.
    • If the rate of VAT changes between your order date and the date we supply the Product and/or Minutes, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    • It is always possible that, despite our best efforts, some of the Products and/or Minutes we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product and/or Minutes’ correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product and/or Minutes’ correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel the order, refund you any sums you have paid and require the return of any Products provided to you.
    • We accept payment with all major personal credit and debit cards except American Express.
16. Promotional Minutes
    • Promotional Minutes:
      • have no cash value and are non-refundable and non-transferable; and
      • are valid for 18 months from the date they are credited to your account.
    • Our block booking offers may vary across salons depending on the standard pricing tariff.
17. Our responsibility for loss or damage suffered by you
    • If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 14.2 and for defective products under the Consumer Protection Act 1987.
    • We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
18. How we may use your personal information

We will only use your personal information as set out in our [LINK TO PRIVACY POLICY].

19. Other important terms
    • We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
    • This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    • Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    • These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.

Appendix 1

Rules of Membership

All members must:

• follow the recommended exposure time for their skin type (which will be confirmed to members during their induction, on their first visit to the salon and also be displayed in each tanning room and in our tanning guide leaflet);
• only use professional tanning products purchased from Kwik Tan while using Kwik Tan’s tanning facilities;
• always wear eye protection provided in salon (reusable goggles are available free of charge or members can purchase goggles in salon);
• remove contact lenses before entering the tanning room;
• ensure they are suitably hydrated before using UV tanning equipment;
• not take any liquids (including water) into the tanning room;
• read the tanning guide leaflet provided on their first visit to a salon or the guidance poster in the tanning room;
• always stand in a central position facing the exit while using a stand-up sunbed;
• clean the tanning equipment before and after each use with the sanitiser and tissue provided;
• be aware of the location of the emergency stop button in each tanning room and how to summon assistance;
• follow the recommended number of sessions (which will be displayed on the tanning guide poster in each tanning room and the tanning guide leaflet issued to each member) within each year of membership and take a 4-week break between each tanning course as per the Euro Standard recommendation;
• inform us if their personal information or medical circumstances change by visiting their local salon;
• remove jewellery, facial and body cosmetics before entering the tanning room;
• leave at least 24 hours between tanning sessions or bathing in natural sunlight;
• not use the tanning unit if signs of redness remain from a previous session or from bathing in natural sunlight;
• not use the tanning unit if feeling unwell, claustrophobic or dehydrated;
• stop using the tanning unit immediately if they notice any abnormal skin reactions and consult their doctor immediately;
• not use any type of oil within the tanning room (including the use of baby oil);
• follow the instruction that only one person is allowed in the tanning room at any one time;
• not consume alcohol or other drugs before their tanning session; and
• follow any additional guidance provided by us from time to time.

Appendix 2

Model Cancellation Form

Model Cancellation Form

(Complete and return this form only if you wish to cancel your order)

To Luxury Leisure (trading as Kwik Tan), Fifth Avenue Plaza Queensway, Team Valley Trading Estate, Gateshead, Tyne & Wear, England, NE11 0BL:

I hereby give notice that I cancel my order of the following goods [*],

Ordered on [*]/collected on [*],

Name of member,

Address of member,

Signature of member (only if this form is notified on paper),

Date

Appendix 3

List of Salons